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      Edwards Revisited: Technical Control and Call Centres

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      Economic and Industrial Democracy
      SAGE Publications

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          'An assembly line in the head': work and employee relations in the call centre

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            Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre

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              Beyond bureaucracy? Work organization in call centres

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                Author and article information

                Journal
                Economic and Industrial Democracy
                Economic and Industrial Democracy
                SAGE Publications
                0143-831X
                1461-7099
                June 29 2016
                June 29 2016
                : 22
                : 1
                : 13-37
                Article
                10.1177/0143831X01221002
                15a1c44a-d710-4c0d-b564-819862e2c04d
                © 2016
                History

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