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      Edwards Revisited: Technical Control and Call Centres

      Author(s): ,
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      Journal: Economic and Industrial Democracy
      Publisher: SAGE Publications

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          'An assembly line in the head': work and employee relations in the call centre

          Phil Taylor, Peter Bain (1999)
          Article 0 comments Cited 160 times – based on 0 reviews     Review now
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            Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre

            Peter Bain, Phil Taylor (2000)
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              The Nature of Work

              Paul Thompson (1989)
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                Author and article information

                Journal
                Title: Economic and Industrial Democracy
                Abbreviated Title: Economic and Industrial Democracy
                Publisher: SAGE Publications
                ISSN (Print): 0143-831X
                ISSN (Electronic): 1461-7099
                Publication date Created: June 29 2016
                Publication date (Print): June 29 2016
                Volume: 22
                Issue: 1
                Pages: 13-37
                Article
                DOI: 10.1177/0143831X01221002
                SO-VID: 15a1c44a-d710-4c0d-b564-819862e2c04d
                Copyright © © 2016
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