Public Transport Service Attributes: Travelers’ perception in Malaysia

Abstract

This paper identifies components of satisfaction of public bus service in Kota Kinabalu, Malaysia.  Factor analysis is used to analyze 24 parameters satisfactions of public buses. This study succeeded in developing three dimensions of public bus service attributes, namely comfort, accessibility and safety and found that there is a slight difference in satisfaction between the minibus and bus transit, but users agreed that overcrowded and felt unsafe during the night were among the most significant attributes that affect their satisfaction. Transportation authorities can use these findings to enhance the quality of life of public transport users in the future.

Journal

Title: Journal of ASIAN Behavioural Studies

Abbreviated Title: jABs

Publisher: e-IPH Ltd.

ISSN (Electronic): 2514-7528

Publication date Created: August 22 2018

Publication date (Electronic): August 24 2018

Volume: 3

Issue: 10

Page: 124

Article

DOI: 10.21834/jabs.v3i10.311

Copyright statement: © 2018

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc-nd/4.0/

Product

Self URI (journal page): https://jabs.e-iph.co.uk

Self URI (article page): https://jabs.e-iph.co.uk/index.php/jABs/article/view/311

Self URI (pdf): https://jabs.e-iph.co.uk/index.php/jABs/article/download/311/387