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      Public Transport Service Attributes: Travelers’ perception in Malaysia

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      Journal of ASIAN Behavioural Studies

      e-IPH Ltd.

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          Abstract

          This paper identifies components of satisfaction of public bus service in Kota Kinabalu, Malaysia.  Factor analysis is used to analyze 24 parameters satisfactions of public buses. This study succeeded in developing three dimensions of public bus service attributes, namely comfort, accessibility and safety and found that there is a slight difference in satisfaction between the minibus and bus transit, but users agreed that overcrowded and felt unsafe during the night were among the most significant attributes that affect their satisfaction. Transportation authorities can use these findings to enhance the quality of life of public transport users in the future.

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          Author and article information

          Journal
          Journal of ASIAN Behavioural Studies
          jABs
          e-IPH Ltd.
          2514-7528
          August 22 2018
          August 24 2018
          : 3
          : 10
          : 124
          Article
          10.21834/jabs.v3i10.311
          © 2018

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit https://creativecommons.org/licenses/by-nc-nd/4.0/

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