Practice and service models of adolescent outpatient clinic

Abstract

Objective Practice of setting up campus clinics in school, to explore adolescent outpatient service mode to better meet the diversified demands of teenagers, and to promote more effective implementation of adolescent health care.

Methods Campus-based adolescent outpatient clinics were established in 2 universities in Chongqing, a questionnaire survey was conducted among 136 students who participated in the consultation, campus-based outpatient services and adolescents’ satisfaction towards the services were analyzed. Hospital adolescent outpatient services were compared before and after the establishment of campus adolescent clinic.

Results Most of adolescent outpatient clinic in hospitals offered disease-based treatment instead of consultation. The overall satisfaction rate was 94.85%, and the satisfaction towards service ability, communication skills, outpatient time arrangement, and privacy protection was 96.32%, 96.32%, 88.97% and 94.12%, respectively. After the establishment of campus adolescent outpatient clinics, adolescent outpatient services in hospital increased dramatically including consultation.

Conclusion It is necessary to offer adolescent outpatient services in schools, which are more helpful for the diversified demands of teenagers.

Abstract

【摘要】目的 通过学校内开设校园门诊的实践, 探索青春期门诊服务模式, 以期更好地满足青少年的多元化需求, 促进青春期保健工作更加有效地实施。 方法 在重庆市 2 所髙校开设校园门诊, 通过对 136 名参与咨询的学生进行问卷 调査, 分析校园门诊的服务情况及满意度, 比较校园门诊开设前后青春期门诊的服务情况。 结果 医院内青春期门诊服务 原因以疾病为主（妊娠及其相关疾病、计划生育为第 1, 2 位）, 咨询占比极少。校园门诊总体满意度为 94.85%, 服务能力、 沟通能力、门诊时间安排、隐私得到保护满意率依次为 96.32%, 96.32%, 88.97%, 94.12 %。校园门诊开设后, 医院内青春期 门诊服务量增长明显, 咨询占比也明显提髙。 结论 学校内开设校园门诊更能了解青少年多元化保健需求。青春期门诊 可定期在学校内开诊, 以更好地为青少年服务, 做好青春期保健工作。