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The impact of customer relationship characteristics on customer switching behavior
Author(s):
Juan Pablo Maicas Lopez
,
Yolanda Polo Redondo
,
Fco. Sese Olivan
,
J.P.M. Lopez
,
Y.P. Redondo
,
F.J.S. Olivan
,
J.S. Olivan
Publication date:
2006
Journal:
Managing Service Quality
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DOI::
10.1108/09604520610711909
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