Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework

Gupta, Anchal; Singh, Rajesh Kumar; Mangla, Sachin Kr

doi:10.1007/s10479-020-03913-0

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Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework

Author(s): Anchal Gupta , Rajesh Kumar Singh , Sachin Kr Mangla

Publication date (Electronic): February 13 2021

Journal: Annals of Operations Research

Publisher: Springer Science and Business Media LLC

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Coefficient alpha and the internal structure of tests

Lee Cronbach (1951)

Psychometrika, 16(3), 297-334

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Building Theories from Case Study Research.

K. Eisenhardt (1989)

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A Conceptual Model of Service Quality and Its Implications for Future Research

A Parasuraman, Valarie A. Zeithaml, Leonard Berry (2018)

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Sachin Kr Mangla: (View ORCID Profile)

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Title: Annals of Operations Research

Abbreviated Title: Ann Oper Res

Publisher: Springer Science and Business Media LLC

ISSN (Print): 0254-5330

ISSN (Electronic): 1572-9338

Publication date (Electronic): February 13 2021

Article

DOI: 10.1007/s10479-020-03913-0

SO-VID: 87524e48-0806-4296-a90a-ca305f024da5

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Evaluation of logistics providers for sustainable service quality: Analytics based decision making framework

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Thermal Imaging in Social Decision Making

Most cited references 120

Coefficient alpha and the internal structure of tests

Building Theories from Case Study Research.

A Conceptual Model of Service Quality and Its Implications for Future Research

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