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      The Effect of Operational Performance and Focus on Profitability: A Longitudinal Study of the U.S. Airline Industry

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      Journal: Manufacturing & Service Operations Management
      Publisher: Institute for Operations Research and the Management Sciences (INFORMS)

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          Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

          Donald Lehmann, Eugene Anderson, Claes Fornell (1994)
          Article 0 comments Cited 427 times – based on 0 reviews     Review now
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            Human resources and sustained competitive advantage: a resource-based perspective

            Patrick Wright, Abagail McWilliams, Gary C. McMahan (1994)
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              Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

              Eugene Anderson, Claes Fornell, Roland T. Rust (1997)
              Article 0 comments Cited 193 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Manufacturing & Service Operations Management
                Abbreviated Title: M&SOM
                Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
                ISSN (Print): 1523-4614
                ISSN (Electronic): 1526-5498
                Publication date Created: October 2007
                Publication date (Print): October 2007
                Volume: 9
                Issue: 4
                Pages: 506-517
                Article
                DOI: 10.1287/msom.1060.0133
                SO-VID: 878ff26a-bc03-47bf-a651-1d048916e84d
                Copyright © © 2007
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