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Customer's angry voice: Targeting employees or the organization?
Author(s):
Janet R. McColl-Kennedy
,
Beverley A. Sparks
,
Doan T. Nguyen
Publication date
Created:
July 2011
Publication date
(Print):
July 2011
Journal:
Journal of Business Research
Publisher:
Elsevier BV
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There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.
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Journal
Title:
Journal of Business Research
Abbreviated Title:
Journal of Business Research
Publisher:
Elsevier BV
ISSN (Print):
01482963
Publication date Created:
July 2011
Publication date (Print):
July 2011
Volume
: 64
Issue
: 7
Pages
: 707-713
Article
DOI:
10.1016/j.jbusres.2010.08.004
SO-VID:
8c3c1c84-9be0-487e-9445-159caa436f6f
Copyright ©
© 2011
License:
http://www.elsevier.com/tdm/userlicense/1.0/
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