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      Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry

      Author(s): ,
      Publication date Created:
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      Journal: Information Systems Research
      Publisher: Institute for Operations Research and the Management Sciences (INFORMS)

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          Information Systems Success: The Quest for the Dependent Variable

          William H. DeLone, Ephraim McLean (1992)
          Article 0 comments Cited 904 times – based on 0 reviews     Review now
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            Measuring the Customer Experience in Online Environments: A Structural Modeling Approach

            Thomas P. Novak, Donna Hoffman, Yiu-Fai Yung (2000)
            Article 0 comments Cited 446 times – based on 0 reviews     Review now
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              A Logit Model of Brand Choice Calibrated on Scanner Data

              John Little, Peter M. Guadagni (1983)
              Article 0 comments Cited 288 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Information Systems Research
                Abbreviated Title: Information Systems Research
                Publisher: Institute for Operations Research and the Management Sciences (INFORMS)
                ISSN (Print): 1047-7047
                ISSN (Electronic): 1526-5536
                Publication date Created: September 2002
                Publication date (Print): September 2002
                Volume: 13
                Issue: 3
                Pages: 255-274
                Article
                DOI: 10.1287/isre.13.3.255.78
                SO-VID: 8c7bb797-4f83-41ae-9d61-6722567aea7b
                Copyright © © 2002
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