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      Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors

      Author(s): ,
      Publication date Created:
      Publication date (Print):
      Journal: Journal of Retailing
      Publisher: Elsevier BV

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          The Commitment-Trust Theory of Relationship Marketing

          Robert M. Morgan, Shelby D. Hunt (1994)
          Article 0 comments Cited 1488 times – based on 0 reviews     Review now
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            The Service Encounter: Diagnosing Favorable and Unfavorable Incidents

            Mary Bitner, Bernard Booms, Mary Tetreault (1990)
            Article 0 comments Cited 543 times – based on 0 reviews     Review now
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              Organizational Justice: Yesterday, Today, and Tomorrow

              J. Greenberg (1990)
              Article 0 comments Cited 456 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: Journal of Retailing
                Abbreviated Title: Journal of Retailing
                Publisher: Elsevier BV
                ISSN (Print): 00224359
                Publication date Created: March 1997
                Publication date (Print): March 1997
                Volume: 73
                Issue: 1
                Pages: 39-61
                Article
                DOI: 10.1016/S0022-4359(97)90014-2
                SO-VID: 973ea28b-0577-449c-940e-570198514861
                Copyright © © 1997
                License:

                http://www.elsevier.com/tdm/userlicense/1.0/

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