ScienceOpen:
research and publishing network
For Publishers
Discovery
Metadata
Peer review
Hosting
Publishing
For Researchers
Join
Publish
Review
Collect
My ScienceOpen
Sign in
Register
Dashboard
Blog
About
Search
Advanced search
My ScienceOpen
Sign in
Register
Dashboard
Search
Search
Advanced search
For Publishers
Discovery
Metadata
Peer review
Hosting
Publishing
For Researchers
Join
Publish
Review
Collect
Blog
About
11
views
0
references
Top references
cited by
245
Cite as...
0 reviews
Review
0
comments
Comment
0
recommends
+1
Recommend
0
collections
Add to
0
shares
Share
Twitter
Sina Weibo
Facebook
Email
3,615
similar
All similar
Record
: found
Abstract
: not found
Article
: not found
Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
Author(s):
Stephen S. Tax
,
Stephen W. Brown
,
Murali Chandrashekaran
Publication date
Created:
April 1998
Publication date
(Print):
April 1998
Journal:
Journal of Marketing
Publisher:
JSTOR
Read this article at
ScienceOpen
Publisher
Review
Review article
Invite someone to review
Bookmark
Cite as...
There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.
Related collections
cGMP: Generators, Effectors and Therapeutic Implications Conference
Author and article information
Journal
Title:
Journal of Marketing
Abbreviated Title:
Journal of Marketing
Publisher:
JSTOR
ISSN (Print):
00222429
Publication date Created:
April 1998
Publication date (Print):
April 1998
Volume
: 62
Issue
: 2
Page
: 60
Article
DOI:
10.2307/1252161
SO-VID:
a06c6c37-05fd-4db5-a783-62692a18addb
Copyright ©
© 1998
History
Data availability:
Comments
Comment on this article
Sign in to comment
scite_
Similar content
3,615
Voice changes during work: subjective complaints and objective measurements for female primary and secondary schoolteachers
Authors:
L Rantala
,
E Vilkman
,
R Bloigu
Transcutaneous vagal nerve stimulation improves gastroenteric complaints in Parkinson's disease patients.
Authors:
Oliver Kaut
,
Laura Janocha
,
Tobias J. Weismüller
…
[Treatment of mental and psychosomatic complaints - how the general population in Germany gets treatment, and what it expects and knows about treatment alternatives].
Authors:
Astrid Larisch
,
Gereon Heuft
,
Svenja Engbrink
…
See all similar
Cited by
237
When Good Brands Do Bad
Authors:
Susan Fournier
,
Jennifer Aaker
,
S. Brasel
Psychological Implications of Customer Participation in Co-Production
Authors:
Robert Leone
,
Neeli Bendapudi
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
Authors:
Mark M.H Goode
,
Lloyd Harris
See all cited by