A Survey of Malaysian Experience in TQM

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Abstract

This study documents the experience of Malaysian firms in the implementation of TQM. Issues being explored and documented are years required to fully implement TQM, benefits of TQM, the different kinds of TQM training conducted, and reasons for not adopting TQM. This paper also shows that adoption of TQM leads to improvement in organizational performance, and that the involvement of employees and senior executives is important to support TQM execution, irrespective of a firm' s paid-up capital and years of operation.

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Author and article information

Contributors

Salleh Yahya: Malaysia

Lailawati Mohd. Salleh: Malaysia

Goh Wee Keat: Malaysia

Journal

Title: Malaysian Management Journal

Publisher: UUM Press

Publication date (Electronic): February 12 2020

Volume: 5

Pages: 89-105

Affiliations

[1 ]Faculty of Economics and Management, Universiti Putra Malaysia

Article

DOI: 10.32890/mmj.5.1-2.2001.8589

SO-VID: b97043ce-cdb2-492f-b1d6-b80b8bb3a269

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All content is freely available without charge to users or their institutions. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission of the publisher or the author. Articles published in the journal are distributed under a http://creativecommons.org/licenses/by/4.0/.

History

ScienceOpen disciplines: Economic development,Management,International economics & Trade,Industrial organization,Business & Corporate economics

Data availability:

ScienceOpen disciplines: Economic development, Management, International economics & Trade, Industrial organization, Business & Corporate economics

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