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      Correlating Cross-Platform Usability Problems with Eye Tracking Patterns

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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      User Testing, Eye Tracking, Cross-Platform, Cross-Device, Usability, Inter-Usability

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          Abstract

          Evaluating the cross-platform usability of multiple interactive systems has become increasingly essential. Despite eye tracking being used to supplement traditional usability assessment, there is little research on its use for cross-platform usability evaluation. Our exploratory study seeks relationship between eye-tracking metrics and cross-platform usability problems. We user-tested three cross-platform services and identified a set of usability problems. We separated the identified problems into traditional and cross-platform usability problems. Some of the cross-platform usability problems were associated with users’ eye-tracking patterns. We found that consistency on many levels is a major problem cross-platform and we recommend some considerations for evaluators to use as indicators to predict possible cross-platform usability problems.

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          Most cited references 28

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          Eye fixations and cognitive processes

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            Computer interface evaluation using eye movements: methods and constructs

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              Retrospective vs. concurrent think-aloud protocols: Testing the usability of an online library catalogue

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                Author and article information

                Contributors
                Conference
                July 2016
                July 2016
                : 1-11
                Affiliations
                School of Computer Science & IT

                RMIT University, Australia
                Institute of Public Administration, Saudi Arabia
                Article
                10.14236/ewic/HCI2016.40
                © Majrashi et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 30th International BCS Human Computer Interaction Conference
                HCI
                30
                Bournemouth University, Poole, UK
                11 - 15 July 2016
                Electronic Workshops in Computing (eWiC)
                Fusion
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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