CARE COMPASS: DESIGN AND USE OF NATIONAL SELF-ADMINISTERED CAREGIVER INFORMATION AND SUPPORT SYSTEM

Abstract

This presentation will focus on the application of Care Compass by a national (U.S.) sample of family caregivers using the self-administered capabilities of the online portal. Evaluation results will be provided of unpaid caregivers (N=200) who use consumer information and state resources provided automatically through a uniform intake and scenario process.The presentation will provide an overview of the key design elements of the portal based on caregiver characteristics, online trend analysis and service delivery experience. The evaluation will examine characteristics of online users (geography, demographics, caregiving responsibilities); internal use pattern metrics (open rates on materials, time spent online) and number of users who requested brief telephone consultation after intake. Results from evaluation questionnaires on experience with portal, usefulness of targeted direct care, planning issues, caregiver self-care and resource information will be provided.