The Impact of Design on Feelings of Trust of Online Information for Family Caregivers of People with Dementia

CARE-RATE is an online assistive-tool being created to support caregivers in searching for information that fits their individualized needs. As the use of the web for information continues to expand, the issue of how to trust online information is a key concern for caregivers of people with dementia. Several studies have been conducted exploring how website design affects trust, however, no work has been done for interface design for caregivers of people with dementia. This research explores what design features may significantly impact trust for family caregivers of people with dementia. 20 at-home caregivers will be asked to complete a set of search-based tasks through CARE-RATE. Half of the participants will be exposed to a standard search engine results page (SERP), while the other half will be given a SERP with additional information such as ratings from other caregivers, transparency of the author/organization, and images associated with the content. The data derived from this study will be consolidated into a modified Lens Model to further understand how cues impact source selection and trust and, subsequently, integrated into CARE-RATE’s interface design.

Content

Author and article information

Contributors

Thana Hussein

Jennifer Boger

Frank Rudzicz

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-6

Affiliations

[0001]Systems Design Engineering, University of Waterloo

200 University Ave W

Waterloo, Ontario Canada N2L 3G1

[0002]Systems Design Engineering, University of Waterloo & Research Institute for Aging

200 University Ave W

Waterloo, Ontario Canada N2L 3G1

[0003]Computer Science, University of Toronto

550 University Avenue

Toronto, Ontario Canada M5G 2A2

Article

DOI: 10.14236/ewic/HCI2018.125

SO-VID: f91e0e0a-9945-484c-853a-22b8cea720c0

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.125

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

Alzheimer’s Association 2017 Alzheimer’s Disease Facts and Figures 13 4)325–373 doi:10.1016/j.jalz.2017.02.001
N. BeauchampA. B. IrvineJ. SeeleyB. Johnson 2005 Worksite-Based Internet Multimedia Program for Family Caregivers of Persons with Dementia The Gerontologist 45 6 793–801 doi:10.1093/geront/45.6.793
A. S. BeeberJ. M. ThorpeE. C. Clipp 2008 Community-Based Service Use by Elders with Dementia and Their Caregivers Nursing Research 57 5)312–321 doi:10.1097/01.nnr.0000313500.07475.eb
J. BogerF. RudziczH. ChinaeiS. K. JónasdóttirM. WambuaJ. Polgar 2017 CARE-RATE: Initial Development of an Artificially Intelligent Online Tool for Connecting Caregivers to Relevant Support Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) New Orleans, LA June 28 30
E. Brunswik 1952 The Conceptual Framework of Psychology International Encyclopedia of Unified Science 1 10)Chicago The University of Chicago Press
P. ChauhanJ. BogerT. HusseinS. MoonF. RudziczJ. Polgar 2018 Creating the CARE-RATE Interface Through Multi-Modal Participatory Design with Caregivers of People With Dementia 11th World Conference of the International Society for Gerontechnology (ISG2018), St Petersburg, FL May 7 11
Cheskin Research & Studio Archetype/Sapient 1999 E-Commerce Trust Study http://www.cheskin.com/p/ar.asp?mlid=7&arid=40&art=0&isu=1 April 2018
C. L. CorritoreB. KracherS. Wiedenbeck 2003 On-line trust: Concepts, Evolving Themes, a Model. International Journal of Human Computer Studies 58 6 737 758 doi:10.1016/S1071-58190300041-7
C. C. CutilliI. M. Bennett 2009 Understanding the Health Literacy of America Results of the National Assessment of Adult Literacy Orthopaedic Nursing / National Association of Orthopaedic Nurses 28 1 27 34 doi:10.1097/01.NOR.0000345852.22122.d6
M. K. DhamiR. HertwigU. Hoffrage 2004 The Role of Representative Design in an Ecological Approach to Cognition Psychological Bulletin 130 959 988 doi:10.1037/0033-2909.130.6.959>
M. Deutsch 1962 Cooperation and Trust: Some Theoretical Notes In M. R. Jones (Ed.) Nebraska Symposium on Motivation 275 320 Oxford, England University of Nebraska Press
A. DiebergerP. DourishK. HöökP. ResnickA. Wexelblat 2000 Social Navigation: Techniques for Building More Usable Systems Interactions 7 6)36 45 doi:10.1145/352580.352587
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K. R. Hammond 1955 Probabilistic Functioning and the Clinical Method Psychological Review 62 4)255 262 doi:10.1037/h0046845
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J. NielsenR. MolichC. SnyderS. Farrell 2000 E-commerce User Experience: Trust Nielsen Norman Group
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Need? Semi-Structured Interviews to Determine Informal Caregivers’ Education Needs, Barriers, And Preferences BMC Geriatrics 16 1)doi:10.1186/s12877-016-0338-7
J. PolgarF. RudziczJ. Boger 2016 CARE-RATE: An Online Resource System for Caregivers of Persons with Dementia International Society for Gerontechnology (ISG) Nice, France Sept 28 30
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C. F. Sabel 1993 Studied Trust: Building New Forms of Cooperation in a Volatile Economy Human Relations 46 9)1133 1170 doi:10.1177/001872679304600907
R. SchulzP. R. Sherwood 2008 Physical and Mental Health Effects Of Family Caregiving Journal of Social Work Education 44(Sup3)105 113 doi:10.5175/jswe.2008.773247702
R. L. SudoreK. M. MehtaE. M. SimonsickT. B. HarrisA. B. NewmanS. SatterfieldC. RosanoR. N. RooksS. M. RubinH. N. AyonayonK. Yaffe 2006 Limited Literacy in Older People and Disparities in Health and Healthcare Access Journal of the American Geriatrics Society 54 770 776 doi:10.1111/j.1532-5415.2006.00691.x
R. W. ToselandP. MccallionT. GerberC. DawsonS. GieryicV. Guilamo-Ramos 1999 Use of Health and Human Services by Community-Residing People with Dementia Social Work 44 6)535 548 doi:10.1093/sw/44.6.535
V. TurnerJ. F. GantzD. ReinselS. Minton 2014 The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things IDC Analyze the Future 5
B. Wolf 2005 Brunswik’s Original Lens Model University of Landau Germany 9
D. Zand 1972 Trust and Managerial Problem Solving Administrative Science Quarterly 17 2)229 239 doi:10.2307/2393957
S. Zarit 2006 Assessment of Family Caregivers: A Research Perspective In Family Caregiver Alliance. Caregiver Assessment: Voices and Views from the Field 2 12 37
J. ZimmermanK. Kurapati 2002 Exposing Profiles to Build Trust in A Recommender CHI Extended Abstracts on Human Factors in Computing Systems Minneapolis, MN April 20 25 608 609 ACM Press New York doi:10.1145/506443.506507

Comments

Comment on this article

[1] Alzheimer’s Association 2017 Alzheimer’s Disease Facts and Figures 13 4)325–373 doi:10.1016/j.jalz.2017.02.001

[2] N. BeauchampA. B. IrvineJ. SeeleyB. Johnson 2005 Worksite-Based Internet Multimedia Program for Family Caregivers of Persons with Dementia The Gerontologist 45 6 793–801 doi:10.1093/geront/45.6.793

[3] A. S. BeeberJ. M. ThorpeE. C. Clipp 2008 Community-Based Service Use by Elders with Dementia and Their Caregivers Nursing Research 57 5)312–321 doi:10.1097/01.nnr.0000313500.07475.eb

[4] J. BogerF. RudziczH. ChinaeiS. K. JónasdóttirM. WambuaJ. Polgar 2017 CARE-RATE: Initial Development of an Artificially Intelligent Online Tool for Connecting Caregivers to Relevant Support Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) New Orleans, LA June 28 30

[5] E. Brunswik 1952 The Conceptual Framework of Psychology International Encyclopedia of Unified Science 1 10)Chicago The University of Chicago Press

[6] P. ChauhanJ. BogerT. HusseinS. MoonF. RudziczJ. Polgar 2018 Creating the CARE-RATE Interface Through Multi-Modal Participatory Design with Caregivers of People With Dementia 11th World Conference of the International Society for Gerontechnology (ISG2018), St Petersburg, FL May 7 11

[7] Cheskin Research & Studio Archetype/Sapient 1999 E-Commerce Trust Study http://www.cheskin.com/p/ar.asp?mlid=7&arid=40&art=0&isu=1 April 2018

[8] C. L. CorritoreB. KracherS. Wiedenbeck 2003 On-line trust: Concepts, Evolving Themes, a Model. International Journal of Human Computer Studies 58 6 737 758 doi:10.1016/S1071-58190300041-7

[9] C. C. CutilliI. M. Bennett 2009 Understanding the Health Literacy of America Results of the National Assessment of Adult Literacy Orthopaedic Nursing / National Association of Orthopaedic Nurses 28 1 27 34 doi:10.1097/01.NOR.0000345852.22122.d6

[10] M. K. DhamiR. HertwigU. Hoffrage 2004 The Role of Representative Design in an Ecological Approach to Cognition Psychological Bulletin 130 959 988 doi:10.1037/0033-2909.130.6.959>

[11] M. Deutsch 1962 Cooperation and Trust: Some Theoretical Notes In M. R. Jones (Ed.) Nebraska Symposium on Motivation 275 320 Oxford, England University of Nebraska Press

[12] A. DiebergerP. DourishK. HöökP. ResnickA. Wexelblat 2000 Social Navigation: Techniques for Building More Usable Systems Interactions 7 6)36 45 doi:10.1145/352580.352587

[13] Family Caregiver Alliance 2006 Caregiver Health http://www.caregiver.org/caregiver-health April 2018

[14] T. Fulmer 2017 Making Dementia Caregiving Support More Available to Those Who Need It The John A. Hartford Foundation http://www.johnahartford.org/blog/view/making-dementia-caregiving-support-more-available-to-those-who-need-it April 2018

[15] K. R. Hammond 1955 Probabilistic Functioning and the Clinical Method Psychological Review 62 4)255 262 doi:10.1037/h0046845

[16] K.R. Hammond 1980 Introduction to Brunswikian Theory and Methods New Directions for Methodology of Social and Behavioral Science 3 1 11

[17] H. KimM. P. PowellS. S. Bhuyan 2017 Erratum to: Seeking Medical Information Using Mobile Apps and the Internet: Are Family Caregivers Different from the General Public? Journal of Medical Systems 41 4)doi:10.1007/s10916-017-0707-6

[18] M. L. LewisJ. V. HobdayK. W. Hepburn 2010 Internet-Based Program for Dementia Caregivers American Journal of Alzheimers Disease & Other Dementiasr 25 8)674 679 doi:10.1177/1533317510385812

[19] G. L. LohseP. Spiller 1998 Electronic Shopping Communications of the ACM 41 7)81 87 doi:10.1145/278476.278491

[20] E. MarzialiL. J. Garcia 2011 Dementia Caregivers’ Responses to 2 Internet-Based Intervention Programs American Journal of Alzheimers Disease & Other Dementiasr 26 1)36 43 doi:10.1177/1533317510387586

[21] R. C. MayerJ. H. DavisF. D. Schoorman 1995 An Integrative Model of Organizational Trust The Academy of Management Review 20 3)709 doi:10.2307/258792

[22] J. NielsenR. MolichC. SnyderS. Farrell 2000 E-commerce User Experience: Trust Nielsen Norman Group

[23] K. PetersonH. HahnA. J. LeeC. A. MadisonA. Atri 2016 In The Information Age, Do Dementia Caregivers Get the Information They

[24] Need? Semi-Structured Interviews to Determine Informal Caregivers’ Education Needs, Barriers, And Preferences BMC Geriatrics 16 1)doi:10.1186/s12877-016-0338-7

[25] J. PolgarF. RudziczJ. Boger 2016 CARE-RATE: An Online Resource System for Caregivers of Persons with Dementia International Society for Gerontechnology (ISG) Nice, France Sept 28 30

[26] J. PowellT. ChiuG. Eysenbach 2008 A Systematic Review of Networked Technologies Supporting Carers of People with Dementia Journal of Telemedicine and Telecare 14 3)154 156 doi:10.1258/jtt.2008.00301

[27] P. ResnickH.R. Varian 1997 Recommender Systems Communications of the ACM 40 3 56 58 doi:10.1145/245108.245121

[28] P. ResnickK. KuwabaraR. ZeckhauserE. Friedman 2000 Reputation Systems Communications of the ACM 43 12 45 48 doi:10.1145/355112.355122

[29] C. F. Sabel 1993 Studied Trust: Building New Forms of Cooperation in a Volatile Economy Human Relations 46 9)1133 1170 doi:10.1177/001872679304600907

[30] R. SchulzP. R. Sherwood 2008 Physical and Mental Health Effects Of Family Caregiving Journal of Social Work Education 44(Sup3)105 113 doi:10.5175/jswe.2008.773247702

[31] R. L. SudoreK. M. MehtaE. M. SimonsickT. B. HarrisA. B. NewmanS. SatterfieldC. RosanoR. N. RooksS. M. RubinH. N. AyonayonK. Yaffe 2006 Limited Literacy in Older People and Disparities in Health and Healthcare Access Journal of the American Geriatrics Society 54 770 776 doi:10.1111/j.1532-5415.2006.00691.x

[32] R. W. ToselandP. MccallionT. GerberC. DawsonS. GieryicV. Guilamo-Ramos 1999 Use of Health and Human Services by Community-Residing People with Dementia Social Work 44 6)535 548 doi:10.1093/sw/44.6.535

[33] V. TurnerJ. F. GantzD. ReinselS. Minton 2014 The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things IDC Analyze the Future 5

[34] B. Wolf 2005 Brunswik’s Original Lens Model University of Landau Germany 9

[35] D. Zand 1972 Trust and Managerial Problem Solving Administrative Science Quarterly 17 2)229 239 doi:10.2307/2393957

[36] S. Zarit 2006 Assessment of Family Caregivers: A Research Perspective In Family Caregiver Alliance. Caregiver Assessment: Voices and Views from the Field 2 12 37

[37] J. ZimmermanK. Kurapati 2002 Exposing Profiles to Build Trust in A Recommender CHI Extended Abstracts on Human Factors in Computing Systems Minneapolis, MN April 20 25 608 609 ACM Press New York doi:10.1145/506443.506507

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