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      Trust in Software Outsourcing Relationships: An Analysis of Vietnamese Practitioners’ Views

      1 , 1 , 2 , 1 , 2

      10th International Conference on Evaluation and Assessment in Software Engineering (EASE) (EASE)

      Evaluation and Assessment in Software Engineering (EASE)

      10 - 11 April 2006

      Software outsourcing, managing trust relationships, software development in Vietnamese software developers

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          Abstract

          Trust is considered one of the most important factors for successfully managing software outsourcing relationships. However, there is lack of research into factors that are considered important in establishing and maintaining trust between clients and vendors. The goal of this research is to gain an understanding of vendors’ perceptions of the importance of factors that are critical to the establishment and maintenance of trust in software outsourcing projects in Vietnam. We used a multiple case study methodology to guide our research and in-depth interviews to collect qualitative data. The participants of study were 12 Vietnamese software development practitioners drawn from 8 companies that have been developing software for off shore clients. Vendor companies identified that cultural understanding, creditability, capabilities, and personal visits are important factors in gaining the initial trust of a client, while cultural understanding, communication strategies, contract conformance, and timely delivery are vital factors in maintaining that trust. We also identify similarities and differences between Vietnamese and Indian practitioners’ views on factors affecting trust relationships.

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          Most cited references 18

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          The Commitment-Trust Theory of Relationship Marketing

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            NOT SO DIFFERENT AFTER ALL: A CROSS-DISCIPLINE VIEW OF TRUST.

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              Qualitative methods in empirical studies of software engineering

               C.B. Seaman (1999)
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                Author and article information

                Contributors
                Conference
                April 2006
                April 2006
                : 1-10
                Affiliations
                [1 ]School of Computer Science and Engineering, University of New South Wales, Sydney NSW 2052, Australia
                [2 ]National ICT Australia Ltd., Locked Bag 9013, Alexandria NSW 1435, Australia
                Article
                10.14236/ewic/EASE2006.2
                © Phong Thanh Nguyen et al. Published by BCS Learning and Development Ltd. 10th International Conference on Evaluation and Assessment in Software Engineering (EASE), Keele University, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                10th International Conference on Evaluation and Assessment in Software Engineering (EASE)
                EASE
                10
                Keele University, UK
                10 - 11 April 2006
                Electronic Workshops in Computing (eWiC)
                Evaluation and Assessment in Software Engineering (EASE)
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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