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      Meaningful Personalization at a self-service kiosk

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      Proceedings of HCI 2007 The 21st British HCI Group Annual Conference University of Lancaster, UK (HCI)

      British HCI Group Annual Conference

      3 - 7 September 2007

      Personalization, ATM, Public Technology, Security

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          Abstract

          Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users – in particular younger users – would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.

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          Author and article information

          Contributors
          Conference
          September 2007
          September 2007
          : 1-4
          Affiliations
          NCR Financial Solutions

          Group Ltd.

          3 Fulton Road

          Dundee, DD2 4SW,

          Scotland

          +44 (0)1382 714045
          NCR Financial Solutions

          Group Ltd.

          3 Fulton Road

          Dundee, DD2 4SW,

          Scotland

          +44 (0)1382 718321
          HCI Group, Napier

          University

          10 Colinton Road

          Edinburgh, EH10 5DT,

          Scotland

          +44 (0) 131 455 2736
          HCI Group, Napier

          University

          10 Colinton Road

          Edinburgh, EH10 5DT,

          Scotland

          +44 (0) 131 455 2709
          Article
          10.14236/ewic/HCI2007.70
          © Jamie Sands et al. Published by BCS Learning and Development Ltd. Proceedings of HCI 2007 The 21st British HCI Group Annual Conference University of Lancaster, UK

          This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

          Proceedings of HCI 2007 The 21st British HCI Group Annual Conference University of Lancaster, UK
          HCI
          21
          Lancaster, UK
          3 - 7 September 2007
          Electronic Workshops in Computing (eWiC)
          British HCI Group Annual Conference
          Product
          Product Information: 1477-9358BCS Learning & Development
          Self URI (journal page): https://ewic.bcs.org/
          Categories
          Electronic Workshops in Computing

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