Meaningful Personalization at a self-service kiosk

Personalization of a self-services kiosk or ATM may provide the user with an efficient means of obtaining new appropriate services with the degree of immediate gratification consumers now require. Successful personalization relies on many factors including acceptance of the services provided and the way these services are delivered. This paper presents a summary of the results from a recent investigation of personalized services at a self-service kiosk and the use of avatars as a potential interface style. Results indicate that users – in particular younger users – would accept personal information being used and would accept new services such as news headlines and budgeting advice at a self-service kiosk.