Blog
About

164
views
0
recommends
+1 Recommend
1 collections
    0
    shares
      • Record: found
      • Abstract: found
      • Conference Proceedings: found
      Is Open Access

      The Behavioural Impact of a Visually Represented Virtual Assistant in a Self-Service Checkout Context

      , ,

      Proceedings of HCI 2011 The 25th BCS Conference on Human Computer Interaction (HCI)

      Human Computer Interaction

      4 - 8 July 2011

      Psychology, Performance, Error Rates, Self-Service, Interface Agent, Virtual Assistant

      Read this article at

      Bookmark
          There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.

          Abstract

          Our research investigated whether the presence of an interface agent – or virtual assistant (VA) – in a self-service checkout context has behavioural effects on the transaction process during particular tasks. While many participants claimed to have not noticed a VA within the self-service interface, behaviour was still affected, i.e. fewer people made errors with the VA present than in the voice-only and control conditions. The results are explained as reflective of an unconscious observation of non-verbal cues exhibited by the VA. The results are discussed in relation to possible behavioural outcomes of VA presence.

          Related collections

          Most cited references 16

          • Record: found
          • Abstract: found
          • Article: not found

          Neural mechanisms of social attention.

          Social attention is conveyed primarily by gaze, but also by head and body orientation. These cues not only signal a seen agent's direction of attention but are also used to infer their current goals and intentions. Here, we review recent research showing that different gaze, head and body orientations are represented by distinct neural mechanisms, and show that a statistical summary of recent neuroimaging studies reveals a widespread neural network for gaze processing. We discuss how this network subserves visual analysis of social attention cues, and imitative attention shifts and mental state attributions from these cues. We also review new research indicating that the posterior superior temporal sulcus region responds to the inferred intentionality of social cues, and consider the development of the gaze perception system.
            Bookmark
            • Record: found
            • Abstract: not found
            • Article: not found

            On-line trust: concepts, evolving themes, a model

              Bookmark
              • Record: found
              • Abstract: not found
              • Article: not found

              When the Interface Is a Face

                Bookmark

                Author and article information

                Contributors
                Conference
                July 2011
                July 2011
                : 58-63
                Affiliations
                University of Abertay

                Bell Street, Dundee, DD1 1HG
                A T & R – NCR Labs

                Dundee, Kingsway West, DD2 4SW
                Article
                10.14236/ewic/HCI2011.28
                © Jeunese A. Payne et al. Published by BCS Learning and Development Ltd. Proceedings of HCI 2011 The 25th BCS Conference on Human Computer Interaction, Newcastle Upon Tyne, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of HCI 2011 The 25th BCS Conference on Human Computer Interaction
                HCI
                25
                Newcastle Upon Tyne, UK
                4 - 8 July 2011
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

                Comments

                Comment on this article