This workshop contribution presents reflections on the collection and analysis of screen-capture video and audio recordings in two separate studies. Participants in both studies used a Web site individually in a laboratory setting under think-aloud instructions, while their online use and verbal behaviour was recorded using screen-capture software. One study used an online news site, the other a social-networking site as interactive artefact. The method of data collection, transcription of protocols, extraction of themes and the analysis of protocols are illustrated by comparing and contrasting the two studies. The use of the presented technique yielded valuable insights into user-reported aspects of user-experience with Web sites, and the findings of the studies were applied in further research to inform the selection of psychometric measures for modelling user-experience to guide system evaluation and design. Examples of results from the studies are provided to demonstrate the usefulness of the applied analysis techniques. Practical implications for collection, transcription and analysis of screen-capture video and audio data are discussed.