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      Analysing screen-capture recordings to explore user-experience with Web sites

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      The 26th BCS Conference on Human Computer Interaction (HCI)

      Human Computer Interaction

      12 - 14 September 2012

      Screen-capture, Protocol analysis, Think-aloud, User-experience

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            Abstract

            This workshop contribution presents reflections on the collection and analysis of screen-capture video and audio recordings in two separate studies. Participants in both studies used a Web site individually in a laboratory setting under think-aloud instructions, while their online use and verbal behaviour was recorded using screen-capture software. One study used an online news site, the other a social-networking site as interactive artefact. The method of data collection, transcription of protocols, extraction of themes and the analysis of protocols are illustrated by comparing and contrasting the two studies. The use of the presented technique yielded valuable insights into user-reported aspects of user-experience with Web sites, and the findings of the studies were applied in further research to inform the selection of psychometric measures for modelling user-experience to guide system evaluation and design. Examples of results from the studies are provided to demonstrate the usefulness of the applied analysis techniques. Practical implications for collection, transcription and analysis of screen-capture video and audio data are discussed.

            Content

            Author and article information

            Contributors
            Conference
            September 2012
            September 2012
            : 1-4
            Affiliations
            [0001]Teesside University

            Middlesbrough, TS1 3BA
            Article
            10.14236/ewic/HCI2012.104
            5ffd376f-f226-48d0-8715-d05a1558444e
            © Gabor Aranyi et al. Published by BCS Learning and Development Ltd. The 26th BCS Conference on Human Computer Interaction, Birmingham, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            The 26th BCS Conference on Human Computer Interaction
            HCI
            26
            Birmingham, UK
            12 - 14 September 2012
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

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