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      Users need your models! Exploiting Design Models for Explanations

      Published
      proceedings-article
      , ,
      The 26th BCS Conference on Human Computer Interaction (HCI)
      Human Computer Interaction
      12 - 14 September 2012
      Self–Explanatory User Interfaces, Model–Driven Engineering, Gulf of Quality
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            Abstract

            End users can ask themselves about the User Interface (UI). Questions arise because users are not designers so both designers and users, have different perceptions of the same UI. Help Systems have naturally emerged to tackle this problem. Most of these Help Systems are predefined, so at design time designers need to anticipate the problems users may find at runtime, which limits the scope of the support. This paper explores Model-Driven Engineering to overcome this limitation: models created at design time are exploited at runtime for providing end users with explanations. Based on Norman’s Theory of Action this paper introduces the Gulf of Quality as the distance between the models the designer creates at design time and the mental models the end user elaborates. This concept sets the basis of a Model-Driven method and a supporting architecture for computing explanations for the end user. The method deals uniformly with the UI of the help system and the UI of the application. They can be weaved or not, depending on the model transformations the designer selects. A software architecture is devised and implemented in a running IDE. The feasibility of the approach is shown through two use cases.

            Content

            Author and article information

            Contributors
            Conference
            September 2012
            September 2012
            : 79-88
            Affiliations
            [0001]UJF, CNRS, LIG

            41 rue des mathématiques

            38400 Saint Martin d’Hères, France
            [0002]Grenoble INP, CNRS, LIG

            41 rue des mathématiques

            38400 Saint Martin d’Hères, France
            Article
            10.14236/ewic/HCI2012.13
            4a007d83-86c7-418d-beb7-c1a9852af99d
            © Alfonso García Frey et al. Published by BCS Learning and Development Ltd. The 26th BCS Conference on Human Computer Interaction, Birmingham, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            The 26th BCS Conference on Human Computer Interaction
            HCI
            26
            Birmingham, UK
            12 - 14 September 2012
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2012.13
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Model–Driven Engineering,Self–Explanatory User Interfaces,Gulf of Quality

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