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      “Thinking About Thinking Aloud”: An Investigation of Think-Aloud Methods in Usability Testing

      proceedings-article

      1 , 2

      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)

      Fusion

      11 - 15 July 2016

      Think-aloud protocols, Usability testing, User studies

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            Abstract

            Usability has become an imperative aspect of survival on the web, thus, it has always been considered as a crucial aspect of web design. This paper presents the results of a study that compared two think-aloud usability testing methods: the concurrent think-aloud and the retrospective think-aloud methods. Data from task performance, testing experience, and usability problems were collected from 40 participants equally distributed between the two think-aloud conditions. The results found that while the thinking aloud method had no impact on task performance and participants testing experience, participants using the concurrent think-aloud method detected a larger number of minor problems with the test interface than participants using the retrospective think-aloud method. These findings suggest a reason for preferring the concurrent think-aloud method to the retrospective one.

            Content

            Author and article information

            Contributors
            Conference
            July 2016
            July 2016
            : 1-3
            Affiliations
            [0001]School of Computing Sciences

            University of East Anglia

            Norwich, NR4 7TJ, UK

            College of Computer

            Umm Al-Qura University
            [0002]School of Computing Sciences

            University of East Anglia

            Norwich, NR4 7TJ, UK
            Article
            10.14236/ewic/HCI2016.101
            34428be1-d882-48d2-9336-35dcc70b649e
            © Alhadreti et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2016 Conference Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            HCI
            30
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Fusion
            Product
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            REFERENCES

            1. 2010 Usability Testing Essentials: Ready, Set... Test! San Mateo, CA Morgan Kaufmann

            2. 1993 Protocol Analysis: Verbal Reports as Data. Revised ed. Cambridge MIT Press

            3. 2010 ‘Dogmas in the assessment of usability evaluation methods’ Behaviour and Information Technology 29 1 97 111

            4. 2006 Levels of automation and user participation in usability testing. Interacting with computers 18 2 246 264

            5. 2009 Cognitive evaluation of a physician data query tool for a national ICU registry: comparing two think aloud variants and their application in redesign. Studies in health technology and informatics 160 1 309 313

            6. 2009 ‘Evaluating municipal websites: a methodological comparison of three think-aloud variants.’ Government Information Quarterly. 26 1 193 202

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