W. O. Galitz 1980 Human Factors in Office Automation. Operations and Systems Division, Life Office Management Association
J. D. GouldC. Lewis 1985 Designing for usability: key principles and what designers think Communications of the ACM 300 311
L.-E. JanlertE. Stolterman 2010 Complex Interaction ACM Transactions on ComputerHuman Interaction 17 2 8 1 8 32
A. Majnu 2016 Enhancing Usability of NonTrivial Online Forms through Modelling. Bournemouth: Doctoral Consortium - British HCI - 2016
A. May 2015 Design of Complex Forms: For Responsiveness, Accessibility and Friction Free Experience. May 16 2015 from http://www.onextrapixel.com/2015/05/10/design-of-complex-forms-for-responsiveness-accessibility-and-friction-free-experience/
National Audit Office. 2003 Improving and Reviewing Government Forms - A Practical Guide. Government of UK
National Audit Office UK. 2003 Difficult Forms, How government agencies interact with citizens. Government of UK
M. ObristM. TscheligiB. Ruyter d., & A. Schmidt 2010 Contextual user experience: how to reflect it in interaction designs? CHI ’10 Extended Abstracts on Human Factors in Computing Systems 3197 3200 ACM doi:10.1145/1753846.1753956
R. Riedl 2013 On the Biology of Technostress: Literature Review and Research Agenda The DATA BASE for Advances in Information Systems 44 1 18 55 doi:10.1145/2436239.2436242
L. Wroblewski 2008 Web Form Design: Filling in the Blanks. New York Rosenfeld Media