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      Evaluating the Impact of a New Interactive Digital Solution for Collecting Care Quality In-formation for Residential Homes


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      Proceedings of the 30th International BCS Human Computer Interaction Conference (HCI)


      11 - 15 July 2016

      Care quality monitoring, Interactive digital Solution, Formative evaluation, Summative evaluation



            Collecting and analysing timely and accurate information about the quality of care that is delivered to older people in residential homes is a challenge. Most current approaches to collecting this in-formation are manual, and add time, cost and human error to them. Interactive digital technologies have the potential to reduce the time consumed, cost and errors in these processes, which in turn can support resolution of an important social challenge. However, designing these interactions can be problematic. In this paper we report the use of a new interactive digital solution that was de-signed to improve the completeness and timeliness of care quality data that was collected from 233 residential nursing and care homes for older people in and around London. Use of the digital solution led to a significant increase in the numbers of residential homes that submitted the cor-rect care quality information by each quarterly deadline. However, qualitative evidence from the residential homes revealed low-level usability problems experienced by care staff that might be in-dicative of continuing usability issues in the care sector. The paper ends with lessons drawn to improve uptake of digital technologies in residential care.


            Author and article information

            July 2016
            July 2016
            : 1-11
            [0001]City University London Cass Business School, London
            [0002]Evalucom Consulting, London, UK
            [0003]Movement Strategies, London,
            © Schubmann et al. Published by BCS Learning and Development Ltd. Proceedings British HCI 2016 - Fusion, Bournemouth, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 30th International BCS Human Computer Interaction Conference
            Bournemouth University, Poole, UK
            11 - 15 July 2016
            Electronic Workshops in Computing (eWiC)
            Product Information: 1477-9358BCS Learning & Development
            Self URI (journal page): https://ewic.bcs.org/
            Electronic Workshops in Computing


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