User Centred Design of Social Signals Feedback for Communication Skills Training

Abstract

Affective technologies enable the automatic recognition of human emotional expressions and non-verbal signals which play an important part in effective communication. This paper describes the use of user-centred design techniques to establish display designs suitable for feeding back recognised emotional and social signals to trainees during communication skills training. The channels of communication investigated are facial expression, hand gestures, voice emotion recognition and Pentland’s ‘honest signals’. Ease and understanding of the different feedback methods was assessed using System Usability Scale (SUS) and obtaining qualitative views using semi structured interviews. The SUS revealed that participants preferred consistency of feedback method over ease of understanding the method on initial exposure. The themes identified across all communication channels were comparison to good performance, scale considerations, value of visual display, guidance, explanations and temporal behaviour.

Contributors

Monica Pereira

Federico Colecchia

Kate Hone

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

Brunel University London

Kingston Ln, London Uxbridge UB8 3PH

Article

DOI: 10.14236/ewic/HCI2018.207

Copyright statement: © Pereira et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

Product

Product Information: 1477-9358BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.207

Self URI (journal page): https://ewic.bcs.org/

Categories

Series title: Electronic Workshops in Computing