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      User Centred Design of Social Signals Feedback for Communication Skills Training

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)
      Human Computer Interaction Conference
      4 - 6 July 2018
      Display design, Affective Computing, Training, Social Signals, Communication
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            Abstract

            Affective technologies enable the automatic recognition of human emotional expressions and non-verbal signals which play an important part in effective communication. This paper describes the use of user-centred design techniques to establish display designs suitable for feeding back recognised emotional and social signals to trainees during communication skills training. The channels of communication investigated are facial expression, hand gestures, voice emotion recognition and Pentland’s ‘honest signals’. Ease and understanding of the different feedback methods was assessed using System Usability Scale (SUS) and obtaining qualitative views using semi structured interviews. The SUS revealed that participants preferred consistency of feedback method over ease of understanding the method on initial exposure. The themes identified across all communication channels were comparison to good performance, scale considerations, value of visual display, guidance, explanations and temporal behaviour.

            Content

            Author and article information

            Contributors
            Conference
            July 2018
            July 2018
            : 1-5
            Affiliations
            [0001]Brunel University London

            Kingston Ln, London Uxbridge UB8 3PH
            Article
            10.14236/ewic/HCI2018.207
            149e09cd-7e5d-4fd5-98f5-4f6322bed87d
            © Pereira et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Proceedings of the 32nd International BCS Human Computer Interaction Conference
            HCI
            32
            Belfast, UK
            4 - 6 July 2018
            Electronic Workshops in Computing (eWiC)
            Human Computer Interaction Conference
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.207
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Display design,Social Signals,Affective Computing,Communication,Training

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