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      User Centred Design of Social Signals Feedback for Communication Skills Training

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      Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

      Human Computer Interaction Conference

      4 - 6 July 2018

      Display design, Affective Computing, Training, Social Signals, Communication

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          Abstract

          Affective technologies enable the automatic recognition of human emotional expressions and non-verbal signals which play an important part in effective communication. This paper describes the use of user-centred design techniques to establish display designs suitable for feeding back recognised emotional and social signals to trainees during communication skills training. The channels of communication investigated are facial expression, hand gestures, voice emotion recognition and Pentland’s ‘honest signals’. Ease and understanding of the different feedback methods was assessed using System Usability Scale (SUS) and obtaining qualitative views using semi structured interviews. The SUS revealed that participants preferred consistency of feedback method over ease of understanding the method on initial exposure. The themes identified across all communication channels were comparison to good performance, scale considerations, value of visual display, guidance, explanations and temporal behaviour.

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          Most cited references 9

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            Sound film analysis of normal and pathological behavior patterns.

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              SUS - A quick and dirty usability scale

               Brooke,  J. BROOKE,  J. Brooke (1996)
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                Author and article information

                Contributors
                Conference
                July 2018
                July 2018
                : 1-5
                Affiliations
                Brunel University London

                Kingston Ln, London Uxbridge UB8 3PH
                Article
                10.14236/ewic/HCI2018.207
                © Pereira et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2018. Belfast, UK

                This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

                Proceedings of the 32nd International BCS Human Computer Interaction Conference
                HCI
                32
                Belfast, UK
                4 - 6 July 2018
                Electronic Workshops in Computing (eWiC)
                Human Computer Interaction Conference
                Product
                Product Information: 1477-9358BCS Learning & Development
                Self URI (journal page): https://ewic.bcs.org/
                Categories
                Electronic Workshops in Computing

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