The Unique Qualities of Machines in Quasi-Social Interactions – Exploring and Understanding Otherware

Technologies like chatbots or voice assistants that users encounter and interact with in a social manner, or an alterity relationship, become more and more widespread and gain relevancy. However, approaches that make use of the unique qualities of machines in social situations instead of the attempt to replicate humans are still infant and need further research and application. To approach this topic, otherware should be understood further, through case studies and the development of methods and tools to design appropriate, non-anthropomorphic applications and interactions. Furthermore, applying speculative methods such as anticipative ethnography, but also through materialised examples, the design of otherware leading to positive experiences should be explored.

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Robin Neuhaus

Conference

Publication date (Print): July 2021

Pages: 1-4

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[0001]Experience and Interaction, University of Siegen, Germany

Article

DOI: 10.14236/ewic/HCI2021-DC.1

SO-VID: 97732913-abaa-424c-b784-87eab489051c

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Workshop and Doctoral Consortium

Conference acronym: HCI2021-WDC

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021-DC.1

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

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Sheryl BrahnamAntonella De Angeli 2012 Gender affordances of conversational agents Interacting with Computers 24 3 139 153 https://doi.org/10.1016/j.intcom.2012.05.001
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Mark Coeckelbergh 2011 You, robot: On the linguistic construction of artificial others AI and Society 26 1 61 69 https://doi.org/10.1007/s00146-010-0289-z
J DörrenbächerD LöfflerM Hassenzahl 2020 Becoming a Robot – Overcoming Anthropomorphism with Techno-Mimesis CHI 2020, April 25–30, 2020, Honolulu, HI, USA 1 12
Paul Dourish 2001 Where the Action Is. The Foundations of Embodied Interaction MIT Press Cambridge, MA, USA https://doi.org/10.1017/CBO9781107415324.004
Andrea L Guzman 2017 Making AI Safe for Humans: A Conversation With Siri Socialbots and their friends: Digital media and the automation of sociality R.W GehlM Bakardjieva Routledge New York, NY, USA 69 85
Marc HassenzahlJan BorchersSusanne BollAstrid Rosenthal-von der PüttenVolker Wulf 2021 Otherware: how to best interact with autonomous systems Interactions 28 1 54 57 https://doi.org/10.1145/3436942
Don Ihde 1990 Technology and the Lifeworld Indiana University Press Bloomington https://doi.org/10.5840/teachphil199215117
Matthias LaschkeRobin NeuhausJudith DörrenbächerMarc HassenzahlVolker WulfAstrid Rosenthal-von der PüttenJan BorchersSusanne Boll 2020 Otherware needs Otherness: Understanding and Designing Artificial Counterparts Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society 1 4 https://doi.org/10.1145/3419249.3420079
Matthias LaschkeRobin NeuhausMarc HassenzahlClaudius Lazzeroni 2020 Improvising with Machines – Designing Artistic Non-Human Actors Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems 1 7 https://doi.org/10.1145/3334480.3382825
Joseph LindleyDhruv SharmaRoberts Potts 2014 Anticipatory Ethnography: Design Fiction as an Input to Design Ethnography Ethnographic Praxis in Industry Conference Proceedings 2014 1 237 253 https://doi.org/10.1111/1559-8918.01030
Diana LöfflerJudith DörrenbächerJulika WelgeMarc Hassenzahl 2020 Hybridity as Design Strategy for Service Robots to Become Domestic Products Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems 1 8 https://doi.org/10.1145/3334480.3382832
R NeuhausE LenzS.S BorojeniM Hassenzahl 2019 Exploring the future experience of automated “valet parking” – A user enactment Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019 https://doi.org/10.1145/3342197.3344518
Robin NeuhausMatthias LaschkeDimitra Theofanou-FülbierMarc HassenzahlShadan Sadeghian 2019 Exploring the impact of transparency on the interaction with an in-car digital AI assistant Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings 450 455 https://doi.org/10.1145/3349263.3351325
Alex SciutoArnita SainiJodi ForlizziJason I Hong 2018 “Hey Alexa, What’s Up?” Proceedings of the 2018 on Designing Interactive Systems Conference 2018 - DIS ’18 857 868 https://doi.org/10.1145/3196709.3196772
Julika WelgeMarc Hassenzahl 2016 Better Than Human: About the Psychological Superpowers of Robots Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) Arvin AgahJohn-John Cabibihan, Ayanna M. Howard, Miguel A. Salichs and Hongsheng He Springer International Publishing Cham 993 1002 https://doi.org/10.1007/978-3-319-47437-3_97

Comments

Comment on this article

[1] Lucy Anderson-BashanBenny MegidishHadas ErelIddo WaldGuy HoffmanOren ZuckermanAndrey Grishko 2018 The Greeting Machine: An Abstract Robotic Object for Opening Encounters 2018 27th IEEE International Symposium on Robot and Human Interactive Communication (RO-MAN) 595 602 https://doi.org/10.1109/ROMAN.2018.8525516

[2] Sheryl BrahnamAntonella De Angeli 2012 Gender affordances of conversational agents Interacting with Computers 24 3 139 153 https://doi.org/10.1016/j.intcom.2012.05.001

[3] StuartKelly Kornet Candy 2017 Turnign Foresight Inside Out: An Introduction to Ethnographic Experiential Futures – A Manifesto for Decolonising Design Journal of Futures Studies 23 March 2019 3 22 https://doi.org/10.6531/JFS.201903

[4] Mark Coeckelbergh 2011 You, robot: On the linguistic construction of artificial others AI and Society 26 1 61 69 https://doi.org/10.1007/s00146-010-0289-z

[5] J DörrenbächerD LöfflerM Hassenzahl 2020 Becoming a Robot – Overcoming Anthropomorphism with Techno-Mimesis CHI 2020, April 25–30, 2020, Honolulu, HI, USA 1 12

[6] Paul Dourish 2001 Where the Action Is. The Foundations of Embodied Interaction MIT Press Cambridge, MA, USA https://doi.org/10.1017/CBO9781107415324.004

[7] Andrea L Guzman 2017 Making AI Safe for Humans: A Conversation With Siri Socialbots and their friends: Digital media and the automation of sociality R.W GehlM Bakardjieva Routledge New York, NY, USA 69 85

[8] Marc HassenzahlJan BorchersSusanne BollAstrid Rosenthal-von der PüttenVolker Wulf 2021 Otherware: how to best interact with autonomous systems Interactions 28 1 54 57 https://doi.org/10.1145/3436942

[9] Don Ihde 1990 Technology and the Lifeworld Indiana University Press Bloomington https://doi.org/10.5840/teachphil199215117

[10] Matthias LaschkeRobin NeuhausJudith DörrenbächerMarc HassenzahlVolker WulfAstrid Rosenthal-von der PüttenJan BorchersSusanne Boll 2020 Otherware needs Otherness: Understanding and Designing Artificial Counterparts Proceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society 1 4 https://doi.org/10.1145/3419249.3420079

[11] Matthias LaschkeRobin NeuhausMarc HassenzahlClaudius Lazzeroni 2020 Improvising with Machines – Designing Artistic Non-Human Actors Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems 1 7 https://doi.org/10.1145/3334480.3382825

[12] Joseph LindleyDhruv SharmaRoberts Potts 2014 Anticipatory Ethnography: Design Fiction as an Input to Design Ethnography Ethnographic Praxis in Industry Conference Proceedings 2014 1 237 253 https://doi.org/10.1111/1559-8918.01030

[13] Diana LöfflerJudith DörrenbächerJulika WelgeMarc Hassenzahl 2020 Hybridity as Design Strategy for Service Robots to Become Domestic Products Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems 1 8 https://doi.org/10.1145/3334480.3382832

[14] R NeuhausE LenzS.S BorojeniM Hassenzahl 2019 Exploring the future experience of automated “valet parking” – A user enactment Proceedings - 11th International ACM Conference on Automotive User Interfaces and Interactive Vehicular Applications, AutomotiveUI 2019 https://doi.org/10.1145/3342197.3344518

[15] Robin NeuhausMatthias LaschkeDimitra Theofanou-FülbierMarc HassenzahlShadan Sadeghian 2019 Exploring the impact of transparency on the interaction with an in-car digital AI assistant Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications: Adjunct Proceedings 450 455 https://doi.org/10.1145/3349263.3351325

[16] Alex SciutoArnita SainiJodi ForlizziJason I Hong 2018 “Hey Alexa, What’s Up?” Proceedings of the 2018 on Designing Interactive Systems Conference 2018 - DIS ’18 857 868 https://doi.org/10.1145/3196709.3196772

[17] Julika WelgeMarc Hassenzahl 2016 Better Than Human: About the Psychological Superpowers of Robots Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) Arvin AgahJohn-John Cabibihan, Ayanna M. Howard, Miguel A. Salichs and Hongsheng He Springer International Publishing Cham 993 1002 https://doi.org/10.1007/978-3-319-47437-3_97

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