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      Development of Usable Security Heuristics for Fintech

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      proceedings-article
      , ,
      34th British HCI Conference (HCI2021)
      Post-pandemic HCI – Living Digitally
      20th - 21st July 2021
      Usable Security, Fintech, Heuristics, Cybersecurity, Usability
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            Abstract

            Investments in cybersecurity over the years have led to the availability of strong technical countermeasures and innovations that are being increasingly leveraged to strengthen the security posture of financial services systems. The effort to improve the security posture of the human element of financial services systems has not matched the effort in developing technical countermeasures, thereby undoing the gains of the later. One area where such problem exist is in Fintech where emphasis is placed on developing innovative and secured technical financial models aimed at making financial services more accessible through the mobile phone. These Fintech solutions however have shortcomings in securing the human element. This study seeks to address this problem through the development of heuristics that can be applied in the evaluation or design of Usable Security in Fintech. This study developed twelve (12) initial Usable Security heuristics which were validated through expert review. The heuristics were developed through an iterative approach that comprises a survey of Fintech users, semi-structured interviews of Fintech solution providers and thematic analysis of relevant literature. The findings of the study show that application of the developed heuristic provides for Usable Security.

            Content

            Author and article information

            Contributors
            Conference
            July 2021
            July 2021
            : 121-132
            Affiliations
            [0001]Bournemouth University

            Poole, Dorset, UK
            Article
            10.14236/ewic/HCI2021.12
            e6050018-2d91-486c-b053-6a29f742bfb4
            © Ambore et al. Published by BCS Learning & Development Ltd. Proceedings of the BCS 34th British HCI Conference 2021, UK

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            34th British HCI Conference
            HCI2021
            34
            London, UK
            20th - 21st July 2021
            Electronic Workshops in Computing (eWiC)
            Post-pandemic HCI – Living Digitally
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.12
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Electronic Workshops in Computing

            Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Fintech,Heuristics,Usable Security,Usability,Cybersecurity

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