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      The importance of cross-cultural expectations in the measurement of service quality perceptions in the hotel industry

      Author(s): , , ,
      Publication date Created:
      Publication date (Print):
      Journal: International Journal of Hospitality Management
      Publisher: Elsevier BV

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          Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research

          A Parasuraman, Valarie A. Zeithaml, Leonard Berry (1994)
          Article 0 comments Cited 288 times – based on 0 reviews     Review now
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            SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality

            J. Cronin, Steven A. Taylor (1994)
            Article 0 comments Cited 268 times – based on 0 reviews     Review now
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              An empirical assessment of the SERVQUAL scale

              Gregory Boller, Emin Babakus (1992)
              Article 0 comments Cited 261 times – based on 0 reviews     Review now
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                Author and article information

                Journal
                Title: International Journal of Hospitality Management
                Abbreviated Title: International Journal of Hospitality Management
                Publisher: Elsevier BV
                ISSN (Print): 02784319
                Publication date Created: June 1997
                Publication date (Print): June 1997
                Volume: 16
                Issue: 2
                Pages: 181-190
                Article
                DOI: 10.1016/S0278-4319(97)00004-2
                SO-VID: 0203da30-1b92-40a4-99ed-32306283f298
                Copyright © © 1997
                License:

                http://www.elsevier.com/tdm/userlicense/1.0/

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