Dual processes at work in a call centre: An application of the job demands – resources model

Bakker, Arnold B.; Demerouti, Evangelia; Schaufeli, Wilmar B.

doi:10.1080/13594320344000165

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Dual processes at work in a call centre: An application of the job demands – resources model

Author(s): Arnold Bakker , Evangelia Demerouti , Wilmar Schaufeli

Publication date Created: December 2003

Publication date (Print): December 2003

Journal: European Journal of Work and Organizational Psychology

Publisher: Informa UK Limited

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Title: European Journal of Work and Organizational Psychology

Abbreviated Title: European Journal of Work and Organizational Psychology

Publisher: Informa UK Limited

ISSN (Print): 1359-432X

ISSN (Electronic): 1464-0643

Publication date Created: December 2003

Publication date (Print): December 2003

Volume: 12

Issue: 4

Pages: 393-417

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DOI: 10.1080/13594320344000165

SO-VID: 1d93b8cc-c5e6-4c55-95dd-e5cb0a9404d1

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Dual processes at work in a call centre: An application of the job demands – resources model

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