- Record: found
- Abstract: found
- Article: not found
Ranking Tourist Attractions through Online Reviews: A Novel Method with Intuitionistic and Hesitant Fuzzy Information Based on Sentiment Analysis
Read this article at
Abstract
Online tourist reviews are the real feeling of tourists after the journey, which have a strong reference value for potential tourists to make travel decisions. However, it is almost impossible for a potential tourist to look through the massive online reviews related to tourist attractions (TAs) so that he/she can make the most appropriate decision. To this end, this paper proposes a recommender system to rank the alternative TAs through online reviews based on aspect-level sentiment analysis and multi-criteria decision-making (MCDM) with intuitionistic and hesitant fuzzy information. In this methodology, the aspects that the experienced tourists concern are extracted from online reviews to construct a three-level evaluation system (including target layer, criteria layer and sub-criteria layer), which not only ensures the comprehensive evaluation of TAs as much as possible, but also reduces the complexity of the decision-making process. Then, the online reviews related to these sub-criteria are transformed into the corresponding intuitionistic and hesitant fuzzy performance scores through aspect-level sentiment analysis. Furthermore, in order to obtain the final ranking result that more in line with the expectations of the potential tourist, the preference information from the potential tourist and experienced tourists is integrated to determine the weights of criteria. Subsequently, the intuitionistic and hesitant fuzzy TOPSIS (IHF-TOPSIS) method is proposed to rank the alternative TAs. Finally, a case study is provided to verify the validity and applicability of the methodology.
Related collections
Most cited references77
- Record: found
- Abstract: not found
- Article: not found
Intuitionistic fuzzy sets
- Record: found
- Abstract: not found
- Article: not found
A Mathematical Theory of Communication
Author and article information
Contributors
is currently working toward the Ph.D. degree in Business School, Sichuan University, China. His research interests include decision making, optimization, information fusion and bibliometrics. His research works have been published in International Entrepreneurship and Management Journal, Economic Research-Ekonomska Istrazivanja, Journal of Cleaner Production, International Journal of Fuzzy Systems, Symmetry, etc.
received the Ph.D. degree in Management Science and Engineering at Sichuan University, Sichuan, China. Her research interests include decision analysis, optimization, computing with words. She has published more than 20 papers, and her re-search works has been published in IEEE Transaction on Fuzzy Systems, Information Science sand Knowledge-Based Systems, Applied Intelligence and International Journal of Fuzzy Systems, etc. She has received numerous honors and awards, including the First Prize in National Post-Graduate Mathematical Contest in Modeling in 2015 and 2016, the 2015and 2016 National scholarship for graduate students, 2017 Presidential Scholarship at Southwest Petroleum University, etc.
received the Ph.D. degree in management science and engineering from Southeast University, Nanjing, China, in 2003. From April 2003 to May 2005, he was a Postdoctoral Researcher with the School of Economics and Management, Southeast University. From October 2005 to December 2007, he was a Postdoctoral Researcher with the School of Economics and Management, Tsinghua University, Beijing, China. He is the Distinguished Young Scholar of the National Natural Science Foundation of China and the Chang Jiang Scholars of the Ministry of Education of China. He is currently a Professor with the Business School, Sichuan University, Chengdu, China and also with the College of Sciences, PLA University of Science and Technology, Nanjing, China. He has been selected as a “The World’s Most Influential Scientific Minds”, “Thomson Reuters Highly Cited Researcher”, and “Most Cited Chinese Researchers” (ranked first in Computer Science, released by Elsevier) between 2014 and 2016. He has authored nine monographs published by Springer and contributed more than 690 journal articles to professional journals, among which there are more than 460 SCI or SSCI papers. The published papers have been cited over 48000 times, and his h-index of all published papers is 112. He is currently the IEEE Fellow, IFSA Fellow, the Editor-in-Chief of Scholars Journal of Economics, Business and Management, and an Associate Editor or Editorial Board Member for more than 40 professional journals including IEEE Transaction on Fuzzy Systems, Information Sciences and Knowledge-Based Systems, etc. His research interests include information fusion, group decision making, computing with words, and aggregation operators.
Journal
Affiliations
Article
1131This article is made available via the PMC Open Access Subset for unrestricted research re-use and secondary analysis in any form or by any means with acknowledgement of the original source. These permissions are granted for the duration of the World Health Organization (WHO) declaration of COVID-19 as a global pandemic.