- Record: found
- Abstract: not found
- Article: not found
New directions for customer‐to‐customer interaction research
Read this article at
There is no author summary for this article yet. Authors can add summaries to their articles on ScienceOpen to make them more accessible to a non-specialist audience.
Related collections
Most cited references35
- Record: found
- Abstract: not found
- Article: not found
River Magic: Extraordinary Experience and the Extended Service Encounter
Eric J. Arnould, Linda Price (1993)
- Record: found
- Abstract: not found
- Article: not found
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew Meuter, Amy Ostrom, Robert I. Roundtree … (2000)
- Record: found
- Abstract: not found
- Article: not found
The impact of other customers on service experiences: A critical incident examination of “getting along”
Raymond P Fisk, Stephen Grove (1997)