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1,753
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Toward a measure of service convenience: multiple‐item scale development and empirical test
Author(s):
Scott R. Colwell
,
May Aung
,
Vinay Kanetkar
,
Alison L. Holden
Publication date
Created:
April 25 2008
Publication date
(Print):
April 25 2008
Journal:
Journal of Services Marketing
Publisher:
Emerald
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African Journal of Empirical Research
Most cited references
15
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: not found
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
David W. Gerbing
,
James C Anderson
(1988)
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew Meuter
,
Amy Ostrom
,
Robert I. Roundtree
…
(2000)
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Relational Benefits in Services Industries: The Customer's Perspective
K. P. Gwinner
,
D. Gremler
,
M. Bitner
(1998)
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Author and article information
Journal
Title:
Journal of Services Marketing
Abbreviated Title:
Journal of Services Marketing
Publisher:
Emerald
ISSN (Print):
0887-6045
Publication date Created:
April 25 2008
Publication date (Print):
April 25 2008
Volume
: 22
Issue
: 2
Pages
: 160-169
Article
DOI:
10.1108/08876040810862895
SO-VID:
fbc27a77-941e-40b0-860d-c89bf3fd239c
Copyright ©
© 2008
License:
http://www.emeraldinsight.com/page/tdm
History
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