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      A Service Quality Model and its Marketing Implications

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      Journal: European Journal of Marketing
      Publisher: Emerald

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          Journal
          Title: European Journal of Marketing
          Abbreviated Title: European Journal of Marketing
          Publisher: Emerald
          ISSN (Print): 0309-0566
          Publication date Created: April 1984
          Publication date (Print): April 1984
          Volume: 18
          Issue: 4
          Pages: 36-44
          Article
          DOI: 10.1108/EUM0000000004784
          PubMed ID: 36554447
          SO-VID: 10bc5207-eafc-4251-bc26-e0d863a86b3f
          Copyright © © 1984
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