Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

Hui, Michael K.; Bateson, John E. G.

doi:10.1086/209250

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Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

Author(s): Michael K. Hui , John E. G. Bateson

Publication date Created: September 1991

Publication date (Print): September 1991

Journal: Journal of Consumer Research

Publisher: University of Chicago Press

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Title: Journal of Consumer Research

Abbreviated Title: J CONSUM RES

Publisher: University of Chicago Press

ISSN (Print): 0093-5301

ISSN (Electronic): 1537-5277

Publication date Created: September 1991

Publication date (Print): September 1991

Volume: 18

Issue: 2

Page: 174

Article

DOI: 10.1086/209250

SO-VID: 2f2949c3-c0ff-4dc6-8147-519ca7dbd697

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Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

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