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The influence of technology anxiety on consumer use and experiences with self-service technologies
November 2003
November 2003
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Most cited references11
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Matthew Meuter, Amy Ostrom, Robert I. Roundtree … (2000)
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Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
Pratibha A Dabholkar (1996)
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A Path Analytic Study of Individual Characteristics, Computer Anxiety and Attitudes toward Microcomputers
Magid Igbaria, Saroj Parasuraman (2016)