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A Service Quality Model and its Marketing Implications
Author(s):
Christian Grönroos
Publication date
Created:
April 1984
Publication date
(Print):
April 1984
Journal:
European Journal of Marketing
Publisher:
Emerald
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Author and article information
Journal
Title:
European Journal of Marketing
Abbreviated Title:
European Journal of Marketing
Publisher:
Emerald
ISSN (Print):
0309-0566
Publication date Created:
April 1984
Publication date (Print):
April 1984
Volume
: 18
Issue
: 4
Pages
: 36-44
Article
DOI:
10.1108/EUM0000000004784
SO-VID:
10bc5207-eafc-4251-bc26-e0d863a86b3f
Copyright ©
© 1984
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