Title:
Journal of Service Management
Abbreviated Title:
Journal of Service Management
Publisher:
Emerald
ISSN
(Print):
1757-5818
Publication date Created:
October
07 2013
Publication date
(Print):
October
07 2013
Volume: 24
Issue: 5
Pages: 553-566
Article
DOI: 10.1108/JOSM-04-2013-0092
SO-VID: dae01abc-c346-402b-8047-c8028276b347
Copyright © ©
2013