Human-Centered Design as a Fragile Encounter

[1 ]Marc Steen works as a senior scientist at TNO, an independent research organization in the Netherlands. Marc studied Industrial Design Engineering at Delft University of Technology and worked at Philips and KPN. In 2008, he defended his PhD thesis “The Fragility of Human-Centred Design” at Delft University of Technology, which he wrote within the practitioners' PhD program in organization studies at the University for Humanistics (Utrecht, The Netherlands). His interests include human-centered design, co...